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This policy explains exactly what information kg999fan collects when you use your account, how we store it, and what choices you have over it. Access to our platform depends on your local law and eligible regions — and this policy applies wherever that access is permitted.
When you open an account and use it — logging in on your phone, depositing through Rocket or Upay, browsing the lobby — we collect the information needed to run that service. This includes your registration details, device identifiers, session activity and transaction records tied to your wallet. We do not sell this data to third parties, and we do not share it beyond what is needed to process your account actions or comply with applicable legal obligations in eligible regions. Payment data linked to Rocket and Upay transactions is handled in line with the processing rules those payment channels apply. We retain account and transaction records for as long as your account is active and for a period after closure, as required by applicable law. You can review the data we hold by contacting our support team — the process is described in the rights section below. Any use of kg999fan is subject to local law and eligibility rules in your region. If you are in a jurisdiction where access is restricted, this policy still applies to any data previously collected during a permitted session.
Not everything connected to your kg999fan experience falls under this single policy document. The table below separates what this policy directly governs from areas it does not cover, so you know exactly where to look for each type of question.
Covered. Data collected when you log in, update your profile or recover your account — including device identifiers and session timestamps — falls within this policy. Your rights over this data are described in the rights section below.
Covered in part. We record that a transaction occurred and link it to your account. The payment channel itself — Rocket or Upay — operates under its own data terms. We do not control what those channels collect on their own platforms.
Covered for behavioural data. Pages you visit and game categories you open within the lobby generate session data we hold. Game mechanics and content are supplied by studios and are not personal data this policy governs.
Not covered. Links or tools outside kg999fan — including external payment apps — are governed by their own privacy terms. We encourage you to read those terms before sharing personal data on any third-party platform.
You have real, actionable choices over the data we hold. Reviewing your stored account details does not require a legal process — you can start with the account settings section after login, where your profile information is displayed and editable. If something looks incorrect, update it directly in those fields and save the change; the record on our end updates accordingly. For a full data summary — including transaction history tied to Rocket or Upay deposits — contact our support team using the details in the support section. If you want to raise a question about how a specific piece of data is being used, or if you believe data is being held beyond what this policy describes, write to us directly. We will acknowledge your request and respond within the timeframe required under applicable rules for your eligible region.
Log in and open the account settings page. Your stored profile details, contact information and linked wallet identifiers are shown there. Check them against what you submitted at registration and note any discrepancy.
Edit your name, contact number or email directly in the profile section. Save the change and the update applies to your active account. For fields that cannot be edited in-app, contact support with the correct information.
If you want to know exactly what data we hold, or dispute how a piece of it is being used, reach our support team by email or live chat. State your account username and the specific data point in question for a faster response.
You may request deletion of data that is not required for legal or contractual retention. Submit the request via support. We will confirm what can be removed and what must be retained under applicable law in your eligible region.
Privacy questions are handled through the same support channels as account queries. If your question is specifically about data held under this policy, flag that clearly when you contact us so it reaches the right team without delay.
Open the live chat widget from your account dashboard after login. Describe your privacy question and reference your account username so the agent can locate your record immediately.
Send your data query to our support email address, listed in the help section of your account. Include your registered contact number and the specific data point or transaction you are asking about.
For routine checks — transaction history, profile data, wallet records linked to Rocket or Upay — your account dashboard after login shows the current state of your stored information without needing to contact us.
Security and transparency around your data are not optional features — they are part of how the account works. Below are the four operational practices we apply to keep your information handled correctly.
We use cookies to keep your session active as you move between the lobby, wallet and account pages on your phone. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how the account page loads on your device.
Your login credentials are stored in encrypted form. We do not store your Rocket or Upay PIN on our servers. Account access on a new device triggers a verification step that you complete through the fields shown on the login screen.
Account data is retained while your account is active and for a defined period after closure, as required by applicable law in your eligible region. Transaction records linked to wallet deposits are kept for the duration required by financial compliance obligations.
When this policy changes, the updated version is published on this page with a revised effective date. Continuing to use your account after a policy update means you have seen the revised terms. We recommend checking this page periodically if you have active wallet activity.
These are the questions we receive most often about this privacy policy. Each answer describes the actual process rather than a general principle.
We collect the details you enter during registration — name, contact number and email — along with your device identifiers and the IP address used at sign-up. This is the minimum needed to create and secure your account. No additional data is collected without a clear reason tied to your account activity.
We share only what is necessary to process a transaction — typically a reference linking your account to the payment instruction. We do not pass your full profile to those payment channels. Each channel operates under its own data terms, which you can review directly with the provider.
Log in and check your account dashboard first — profile details and transaction records are visible there. For a complete data summary beyond what the dashboard shows, contact our support team by live chat or email. Quote your username and the type of data you want to review.
You can request deletion of data that is not subject to legal or contractual retention requirements. Submit the request through support. We will confirm which data can be removed straight away and which must be kept under applicable rules for your eligible region.
Access eligibility depends on your local law and eligible region. If your jurisdiction restricts access, you should not use the platform. However, this policy still governs any data collected during a session that occurred when access was permitted.
The updated policy is published on this page with a revised effective date. We do not send individual notifications for every change, so we recommend checking this page if you have ongoing wallet activity via Rocket or Upay. The date at the top of the page shows when it was last revised.